jiatwin Privacy Policy

1. Data We Collect

When you interact with the jiatwin platform — whether by registering an account, placing a bet, making a deposit, contacting support, or simply browsing — jiatwin may collect the categories of personal data described below. The specific data collected in each case depends on the nature of your interaction with the platform.

1.1 Registration & Identity Data

When you create a jiatwin account, we collect the following personal information as part of the registration process:

• Full legal name as it appears on your government-issued identity document.
• Date of birth — collected to verify that you are at least 18 years of age.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Email address — used for account communications, transaction confirmations, and promotional messages (where opted in).
• Mobile phone number — used for SMS OTP verification, account security alerts, and customer support.
• Username and encrypted password — stored in hashed form; jiatwin never stores your password in plain text.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is required before processing your first withdrawal and may be triggered at other points during your account lifecycle — jiatwin may request and collect:

• Scanned copy or clear photograph of a valid government-issued identity document (National ID Card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or official government correspondence dated within the last 3 months).
• Confirmation of ownership of the payment method used (e.g., a screenshot of your bKash or Nagad account screen showing your registered name and number).
• In certain high-value or high-risk circumstances: source-of-funds documentation.

KYC documents are processed securely and retained in compliance with applicable anti-money-laundering (AML) regulations. They are never used for any purpose unrelated to identity verification and fraud prevention.

1.3 Financial & Transaction Data

Every deposit, withdrawal, bonus credit, and bet placement on the jiatwin platform is logged as a transaction record. Financial data collected includes:

Data Type	Purpose	Retention
Deposit / withdrawal amounts	Account balance management, AML monitoring	7 years (regulatory requirement)
Payment method identifiers (e.g., last 4 digits, mobile number)	Withdrawal routing, fraud detection	7 years
Bet history & game session records	Dispute resolution, bonus compliance, game integrity	5 years
Bonus claim records	Bonus eligibility verification, abuse prevention	5 years
Currency (BDT / ৳) amounts	Financial reporting, responsible gaming monitoring	7 years

1.4 Technical & Device Data

When you access the jiatwin platform via browser or mobile device, we automatically collect certain technical information, including:

• IP address and approximate geolocation (city / region level).
• Browser type, version, and language settings.
• Operating system and device type (desktop, tablet, mobile).
• Referring URL (the page you visited immediately before jiatwin).
• Session duration, pages visited, and clickstream data within the platform.
• Device fingerprint data (used for duplicate account detection and fraud prevention).

1.5 Customer Support Communications

When you contact jiatwin's support team via live chat, email, or any other channel, we retain a record of that communication including the content of messages exchanged, the channel used, the time and date, and any documents or screenshots you share. These records are used to resolve your enquiry, improve our support quality, and maintain a history of your interactions with jiatwin for account management purposes.

2. How We Use Your Data

jiatwin uses personal data collected from players for the following purposes, each underpinned by a lawful basis:

• Account operation: To create, manage, and maintain your player account, process your deposits and withdrawals, deliver game services, and communicate account-related information to you.
• Identity verification: To comply with KYC obligations and confirm that you meet the age (18+) and eligibility requirements to use the platform.
• Payment processing: To securely route deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
• Fraud & security: To detect, investigate, and prevent fraudulent activity, account takeover, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: To monitor for patterns of play that may indicate problem gambling and to enforce deposit limits, cooling-off periods, or self-exclusion requests made by the player.
• Legal compliance: To meet obligations under applicable laws, including anti-money-laundering requirements, and to respond to lawful requests from regulatory authorities or law enforcement agencies.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the platform's features, game selection, and user experience for all players.
• Marketing communications: Where you have provided explicit consent, to send promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time via your account settings or by contacting support.

3. Data Sharing & Third Parties

jiatwin does not sell or rent your personal data to any third party. Data is shared externally only in the limited circumstances described below, and only with parties who are contractually required to maintain appropriate data protection standards.

3.1 Service Providers

jiatwin works with a number of trusted third-party service providers who process personal data on our behalf as data processors. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways — for the sole purpose of processing your financial transactions.
• Game software providers: Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi — game session data is passed to providers to facilitate gameplay and resolve disputes.
• Identity verification providers: KYC and document verification services used to authenticate player identity and age.
• Customer support platforms: Live chat and ticketing software providers used to deliver 24/7 support services.
• Cloud infrastructure providers: Secure server hosting and data storage providers operating under strict data processing agreements.

3.2 Legal & Regulatory Disclosures

jiatwin may disclose personal data to governmental authorities, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or regulatory instruction. Such disclosures are made only to the extent required and are logged internally. jiatwin will, where legally permitted, notify affected players of any such disclosure.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jiatwin's business assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, jiatwin will notify affected players via their registered email address and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy.

4. Cookies & Tracking Technologies

The jiatwin platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to analyse usage patterns, and to deliver a personalised experience. By continuing to use the jiatwin platform, you consent to our use of cookies as described in this section.

4.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Essential / Functional	Session management, login state, account security tokens, platform navigation. Cannot be disabled without breaking core functionality.	Session or up to 30 days
Analytics	Aggregated usage statistics — pages visited, session duration, device type — used to improve the platform. Data is anonymised before analysis.	Up to 12 months
Performance	Tracking page load times, error rates, and platform responsiveness to improve technical performance.	Up to 6 months
Preference	Remembering your language settings, game display preferences, and responsible gaming limit configurations.	Up to 12 months
Fraud Prevention	Device fingerprinting and session integrity checks used to detect bots, duplicate accounts, and fraudulent access attempts.	Up to 24 months

4.2 Managing Cookies

You can manage or delete cookies through your browser's settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling essential cookies may impair the functionality of the jiatwin platform — for example, you may be unable to remain logged in or access certain game features. Preference and analytics cookies can be disabled without affecting core platform functionality.

5. Data Security & Retention

5.1 Security Measures

jiatwin employs a layered security architecture to protect player data against unauthorised access, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and jiatwin's servers.
• Encrypted data storage for sensitive data at rest, including identity documents and payment identifiers.
• Access controls: Player data is accessible only to jiatwin staff who require it to perform their specific job function. All staff access is logged and audited.
• Two-factor authentication (2FA) available to players via SMS OTP and recommended for all accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Intrusion detection systems monitoring for unusual access patterns and potential data breaches in real time.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of players, jiatwin will notify affected players via their registered email address within 72 hours of becoming aware of the breach, where technically feasible.

5.2 Data Retention Schedule

Personal data is retained for no longer than is necessary to fulfil the purposes set out in this Privacy Policy, plus any mandatory retention period prescribed by applicable law. Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

• Account registration data: Retained for the duration of the account plus 5 years following closure.
• KYC documents: Retained for 7 years following account closure, in compliance with AML regulations.
• Financial transaction records: Retained for 7 years as required by financial record-keeping standards.
• Bet history and game logs: Retained for 5 years for dispute resolution purposes.
• Customer support communications: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter as evidence of consent.
• Technical / device logs: Retained for 13 months on a rolling basis.

6. Your Rights & Choices

As a jiatwin player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the jiatwin support team at [email protected] (plain text — not a clickable link). jiatwin will respond to all valid requests within 30 days.

• Right of access: You may request a copy of all personal data that jiatwin holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data held by jiatwin about you is inaccurate or incomplete, you may request that it be corrected or updated. You can also update many details directly via your account settings page.
• Right to erasure ("right to be forgotten"): Subject to jiatwin's legal retention obligations, you may request that your personal data be deleted. Note that certain data (e.g., financial transaction records subject to a 7-year AML retention requirement) cannot be deleted prior to the end of the mandatory retention period.
• Right to restriction of processing: You may request that jiatwin restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: You may request a copy of the personal data you have provided to jiatwin in a structured, commonly used, machine-readable format, which you may then transmit to another service provider.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though jiatwin may continue processing where there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where jiatwin processes your data based on your consent (e.g., for marketing emails), you may withdraw that consent at any time by updating your account communication preferences or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. Children's Privacy

The jiatwin platform is strictly intended for adults aged 18 and above. jiatwin does not knowingly collect personal data from individuals under the age of 18. All registration submissions are subject to age verification as part of the account creation process. If jiatwin discovers or is made aware that a registered account belongs to a person under 18, all personal data associated with that account will be permanently deleted, the account will be closed, and any deposited funds will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has created a jiatwin account, please contact us immediately at [email protected] (plain text — not a clickable link) with the subject line "Minor Account Report". We will investigate and take immediate action. jiatwin encourages parents and guardians to use parental control software to prevent underage access to online gaming platforms.

8. Policy Updates & Contact

jiatwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, jiatwin will notify registered players via their registered email address and/or via an in-platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this document will always reflect the most recent revision.

Continued use of the jiatwin platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure and a final withdrawal of any remaining balance.

8.1 Data Controller Contact

For all privacy-related enquiries, data rights requests, or concerns about how jiatwin handles your personal information, please contact our Data Protection team using the details below. All contact details are provided as plain text only — they are not clickable links.

• Email: [email protected]
• Subject line for data requests: "Privacy Enquiry" or "Data Rights Request"
• Response time: Within 5 business days for initial acknowledgement; up to 30 calendar days for full resolution
• Support hours: 24/7 Live Chat — Bangladesh Standard Time (BST, UTC+6)
• Postal enquiries: Not currently available — all privacy requests should be submitted via email or live chat